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Terms & Conditions

Customer Hirer: This refers to the individual or the business hiring our transport.
The Company: BakersTravel Trading as BakersTravel Ltd.

Quotation

Quotations are given based on the information provided by the hirer. Route to be considered when quoted will be most convenient and suitable for the size of the vehicle.

Where the hirer requires going on specific route, this has to be confirmed in the booking. All quotations are valid for 14days. Quotations are given for the hire of a coach and a driver only.

Any parking fees, toll charges and additional charges will be paid by hirer unless agreed otherwise prior to booking and confirmed.

Booking and Confirmation

A booking is not complete unless a confirmation letter or email has been issued and the confirmation has been signed.

Payment

full payment has to be received at least 10 days prior to departure.
Payment can be made by debit/ credit card, bank transfer or by cheques.

Times

All pick up and departures times are to be adhered unless cleared with BakersTravel

15 minutes waiting time will be allowed before the coach will pull off the job and no refund will be given unless cleared by BakersTravel and relevant waiting times charged accordingly.

Use of Vehicle

The hirer would not have use of the vehicle between two journeys unless agreed with BakersTravel and relevant fees have been paid.

Drivers’ Hours

Drivers’ hours and rest periods are regulated by law. It is illegal for Drivers to work outside these hours. We will always plan journey schedules so as to minimise the risk of delays due to Drivers’ hour’s rules. The Customer must adhere strictly to all collection times contained in the Booking Confirmation and the Customer must not interrupt or delay a journey. If delays occur for whatever reason, BakersTravel may alter the journey schedule for the Vehicle in order to seek to comply with the law. 15-minute grace period is allowed but anything over that is chargeable.

Cancellation by Hirer

Any cancellation must be made in writing, email or phone call ,Cancellation may incur Charges
• More than 10 days to departure No charge
• Less than 48 hours to departure A charge of 50 %

Cancellation by BakersTravel

In any event beyond our control where we can’t provide you with the service purchased. We will only return your exact money paid to us.

We will not accept claims of compensation if your journey has been cancelled for reasons classed beyond our control and these include: Adverse weather conditions, Road conditions, Death or accident causing roads to be closed, Compliance with police orders, riots, strikes, war, system failures including vandalism and terrorism, Insolvency and bankruptcy.

Damage to Vehicle caused by Hirer

Any damage caused by the hirer or member of his / her party will be solely the responsibility of the hirer, and relevant charges will have to be paid in accordance with our terms and conditions.

If vehicle has to be taken off road to repair or clean damage caused by hirer, a daily rate will be payable by hirer.

Criminal damage will be reported to police.

Emergency and Breakdown

Our vehicles are regularly serviced and maintained to legal standard at all times. But in case of a mechanical breakdown, BakersTravel will do its best to get you to your destination at no extra cost to you but if we are unable to find alternative transport for your journey a full refund will be issued immediately.

BakersTravel will not accept any responsibility for the loss of ticket to an event or flight or anything else in case of a breakdown and under no circumstance will we accept claims of compensation and refund Please note always allow plenty of time for your journey.

Customer Service/ Feedback

We are committed to providing you with a top class service to ensure you have a safe, stress and trouble free journey, but if for any reason you are unhappy with the service you’ve received we do apologies and would like to hear from you to investigate where we went wrong, we are always looking to improve our service and would love your feedback. If you have a complaint please write to our head office Bakers Travel unit 2-3 prospect way knypersley Biddulph Stoke on Trent ST8 7P or email Operations @bakerstravel.com including your ref, name, travel date and journey details, every customer is valuable to us, we will respond no later than 3 working days and that’s a promise. We take praise as well so feel free to compliment us.

General Terms and Conditions

By placing a booking with BakersTravel, Customers are confirming that they have read, understood and agreed to abide by the above Terms and Conditions. Please ensure you understand them fully prior to placing a booking.

Smoking, alcohol and drug use is STRICTLY PROHIBITED on all of our vehicles and drivers have the right to refuse carriage if found using them on board, no refund will be given. No animals to be carried on all our coaches except guide dogs. Threatening behaviour towards drivers and abuse of coaches and facility will result in termination of journey and police being informed.

• Some vehicles are fitted with CCTV and in case of a dispute footage will be used as evidence and passed to relevant authority’.
• We reserve the right to subcontract carriage to our transport partners without notifying the hirer.
• Vehicles sent will be based on the number of passengers. We reserve the right to use larger vehicles than ordered at no extra cost.

 

 

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